[Name of Organization] is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. [Name of Organization] will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Continuing Education in consultation with Administration and the members of the Continuing Education Committee and the Executive Board.

When a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify the Director of Continuing Education either by phone or in writing, as soon as possible, so that the nature of the concern may be addressed in a timely fashion. The Director of Continuing Education for [Name of Organization] is [Director's name, address, and phone number].

The Director of Continuing Education will bring the complaint to the Continuing Education Committee within one month. All possible care will be taken to uphold the confidentiality of the complainant. The Committee will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker will be conveyed to that speaker and also to those planning future educational programs. A grievance concerning a workshop offering, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity, should that be possible.

If the grievance cannot be resolved by the above plan, the complainant will be advised in writing that he/she is encouraged to present the complaint to the Executive Board of [Name of Organization]. The President is [Name, address]. The complainant will receive a copy of the by-laws of the [Name of Organization], and will be invited to meet with the Executive Board at one of its regular meetings to clarify the concerns and arrive at a resolution. The Executive Board will seek counsel from the American Psychological Association in reference to any complaint that is not resolved at this stage of the procedure.

Confidential records of all grievances, the process of resolving the grievance and the outcome will be kept in locked files of the Director of Continuing Education. A copy of this Grievance Procedure will be available upon request.