Terms and Conditions

Exams and Books

All Independent Study exams and APA publications are sold separately.

Pass/Fail

A passing score on an examination is 75 percent or better. You are allowed two attempts to successfully complete the program.

Discontinuation of Exams

Older programs or out-of-print books are rotated off of our current list. Those who have yet to return exams are given one year to complete them.

Program Deadlines

Book-based Programs, End-of-Life Issues, and Article-based Programs

There are no deadlines to complete these programs. The deadline to complete the program and earn CE credit is based on your state board requirements. For the most up-to-date information, please contact your state board directly.

Payment/Invoicing

All orders must be prepaid unless submitted on a purchase order. Purchase order payment is due 30 days from date of invoice.

Shipping/Handling

U.S. Domestic Addresses

Based on order subtotal:

  • Up to $14.99, Fee $5.00
  • $15.00-$59.99, Fee $6.00
  • $60.00+, 10% of subtotal
Non-U.S. Addresses

Based on order subtotal:

  • Up to $14.99, Fee $15.00
  • $15.00-$59.99, Fee $16.00
  • $60.00+, Fee $20.00

Rush Processing

Rush processing is available for an additional $10.00 per "Ship To" address and provides shipment within two (2) business days of order receipt.

Shipment Method

Standard shipment is by United Parcel Service (UPS) Ground Delivery Service (street address required). Allow 7-10 days for delivery from date order is received.

Shipment Methods other than UPS

Ground Delivery Service are available by request, but will incur an additional charge. Contact the Order Department at (800) 374-2721, ext. 5510 for additional information.

Claims

Damage, shortages or defective items must be reported immediately upon receipt. Claims made one (1) month or more following the invoice date will not be honored.