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Operations Specialist I
Requisition Number 937
Service Center
Required Qualifications:
- High School Diploma Required
- Associates degree in Business/Liberal Arts; Bachelors degree preferred
- One to two years of data management experience working in a customer service environment in an association, membership or publishing organization, or demonstrated experience with member/order databases and association software (may substitute for degree requirement)
- Strong computer skills; demonstrated proficiency in data entry and word processing; ability to use 10 key calculator
- Good problem solving/judgment skills; high level attention to detail and accuracy
- Strong organization skills; ability to work under pressure, handle and prioritize multiple tasks and meet deadlines
- Excellent written and verbal communication skills; ability to work in a team environment; excellent customer service skills
- Satisfactory results of a credit history report required
Description:
- Input and maintain subscription book and member/affiliate data in computerized databases; process subscription, book and special promotional orders; create and update records; verify accuracy of data input; enter payments and balance and release batches for postings
- Verify and review applications, payments and orders for completeness; resolve discrepancies; contact members, customers; subscription agents and book distributors
- Prepare proforma invoices, supplemental billings, partial pay notices, duplicate dues and journal statements; process refund and check requests
- Process affiliate and member applications; enter subscriptions; generate and prepare new member dues statements and mail confirmation packets to members and affiliates
- Perform miscellaneous office duties, such as maintaining department files, copying, assist with in-house mailings, maintain office stock of journals and other tasks as assigned by supervisor
PLEASE INCLUDE REQUISITION NUMBER IN THE COVER LETTER ALONG WITH SALARY REQUIREMENT.
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