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Credit & Collections Coordinator
Requisition Number 940
Finance
Required Qualifications:
- Associates Degree
- Six years of collections and/or accounts receivable experience
- Three years of customer service experience
- Typing skills (35wpm)
- Ability to create & edit MS Excel spreadsheets
- Great interpersonal, written and listening skills
- Attention to detail
- Credit check is required
Description:
- Contact customer by phone and correspondence to facilitate the payment of overdue invoices, balances, inconsistence payments, account inquires and update customer files with new information as it becomes available.
- Enforce payment terms and related APA polices and procedures with each collection account that is processed. Assist in identifying payments, direct deposits and wire transfer.
- Analyze monthly aged receivable reports to provide feedback on past due accounts at monthly staff meeting. Maintain and update detailed collection files in excel spreadsheet format on a daily basis.
- Analyze and research discrepancies, communicate with other departments regarding problems due to shortages, incorrect purchase order numbers, incorrect prices, incorrect books sent etc. etc.
- Research and process book order declined credit cards, substantiate the whereabouts of delivery, returns and shortages by successfully tracking packages through the use of FedEx and UPS tracking services.
- Process and distribute mail, research and resolve return correspondence including returned statements, handles transfer calls from the Service Center and other departments. Coordinates invoice, credit memo, filing and monthly mailing of Accounts Receivable statements.
Qualified candidates should send resumes indicating requisition number, cover letter and salary requirements to: American Psychological Association, Human Resources, 750 First Street, NE, Washington, DC 20002-4242, or via email to Human Resources or fax to 202-336-5501.
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