| |
|
Communications Specialist I
Requisition Number 951
Service Center
Required Qualifications:
- Bachelors Degree required in Liberal Arts or Communication
- Two-Three years of customer service skills (may substitute for degree requirement)
- Strong computer skills in MS Word, Outlook, and business system modules
- Excellent communications and interpersonal skills with the ability to communicate over the phone and in writing
- Excellent listening and organizational skills
- Satisfactory results of a credit history report
- Opportunity to earn supplemental pay
Description:
- Perform customer service for members, officers, customers, vendors, staff, etc. which are received within or directed to the Service Center.
- Perform detailed data entry within APA's integrated business system while off or on the telephone with a contact.
- Resolve while on the telephone or while away from work station discrepancies, problems or conditions of a current or previous contact by navigating and/or selecting specific information from (at least one and eventually all) the business system modules or provide written responses to contacts received via internet, email or fax.
- Cross and up sell products and services. Provide additional appropriate information.
- Suggest, design, and implement appropriate form letters for responsive customer communication and conduct surveys of service level, product use or interest, program interest, etc.
- Other office duties as needed, such as outbound call for clarification, reviewing and editing entries, photo copying, archiving, etc.
Qualified candidates should send resumes indicating requisition number, cover letter and salary requirements to: American Psychological Association, Human Resources, 750 First Street, NE, Washington, DC 20002-4242, or via email to Human Resources or fax to 202-336-5501.
| |
|
