On the Record

“We’re becoming more of a renting/sharing society. People are staying less bogged down, in case something bad happens.”

—David Sleeth-Keppler, PhD, a psychologist who tracks consumer sentiment for Strategic Business Insights.
The Kansas City Star, Feb. 24

“Smiling for the sake of smiling can lead to emotional exhaustion and withdrawal, and that’s bad for the organization.”

—Brent Scott, PhD, assistant professor of management at Michigan State University, who led a study that found that walking around with a forced smile and faking happiness led people to feel gloomier. Women suffered more than men when pretending to be happy, the study found.
The Telegraph, Feb. 24