This month the APA Practice
Directorate will hold its first annual National Psychologically
Healthy Workplace Awards (PHWA) ceremony. Six companies will
receive awards for using a diverse array of practices and
programs that actively attempt to enhance employee health and
well-being, as well as organizational performance.
Presentation of the national awards culminates years of
PHWA program development at the state level, in which more
than 200 companies in 35 states, provinces and territories
have been recognized.
The program originated with the New Jersey
Psychological Association, which, in 1999, presented the first
awards to companies that distinguished themselves in their
efforts to take care of employees. Beyond highlighting laudable
employer practices, the awards program seemed to have great
potential to facilitate relationship-building between
psychology and the employer community. Perhaps most
importantly, the program afforded an opportunity to discuss
with employers the value of psychological services for their
employees and their workplaces. For example, information from
psychology about effective ways to reduce stress combined with
estimates that job stress costs U.S. industry $300 billion a
year in absenteeism, diminished productivity, employee turnover
and direct medical, legal and insurance fees was clearly of
great interest to employers. It was also apparent that the
winning companies very much appreciated the recognition.
With the New Jersey program as an example,
the Practice Directoratethrough its State Leadership
Conference and its Business of Practice Networkbegan
encouraging all jurisdictions to consider developing similar awards programs. We
anticipated that as psychological associations created programs,
and with increasing standardization of the selection process,
national awards could be given to the very best companies from
among the many state-level winners.
The resulting national awards program
looks specifically at five categories of workplace practices
constituting a psychologically healthy workplace: employee
involvement, work-life balance, employee growth and
development, health and safety, and employee recognition.
Organizational practices within these categories that affect
employees and the work environment include such things as
employee participation in decision-making, skills training and
leadership development, flexible schedules and benefit plans,
easy access to mental health and substance abuse services,
programs to prevent and manage workplace stress, programs that promote healthy lifestyle and
behavior choices, and recognition of individual and team
performance. Importantly, the beneficial effects of these kinds of
programs and practices on employees and organizations is well
documented. Benefits to employees include increased job
satisfaction, improved morale, enhanced motivation and improved
ability to manage stress. Organizational benefits include improved
quality, performance and productivity, reduced absenteeism and
turnover, fewer accidents and injuries, and lower health-care
costs.
Although research has demonstrated the
link between these various employer practices and employee
health and well-being and organizational performance, the
synergistic effect of multiple practices and programs has not
yet been well studied. One of the anticipated benefits of the
National PHWA Program is that, over time, a database can be
accumulated and the impact of multiple programs and practices
that collectively constitute a psychologically healthy
workplace can be analyzed. Although creating a psychologically
healthy workplace is far from a "one-size-fits-all"
process, a database may help to determine the most effective
approaches to creating such a workplace.
In the meantime, shining a spotlight
through the awards program on companies that have implemented
psychologically healthy workplace practices provides an
excellent means of public education. Not only does considerable
information about psychology get shared with the employer
community, but the mainstream media has typically covered the
award winners, thereby providing much information to the public
at large.
The Practice Directorate's program
also has been recognizing companies for specific best practices:
a particularly innovative or creative single program or
activity in one of the five categories of workplace practices.
For example, last year a senior-living facility in Utah was
recognized for a program that encouraged family members of
residents and staff to participate regularly in the
facility's activities.
The PHWA program is taking a big step
forward with this year's first annual national awards.
But already, the program has proved to be a far better way to
discuss psychological services with employers than traditional
attempts to simply try to "sell" employers on a
richer mental health benefit packagea message that does
not receive a very warm reception in the current economic
climate.