WASHINGTON — The American Psychological Association has appointed George Kowal as senior director, sales and customer support, responsible for sales performance across products and markets for APA’s nearly $100 million publishing organization.
“George Kowal brings a stellar record of delivering results for the organizations he has worked for,” Jasper Simons, APA executive publisher, said in announcing the appointment. “He has a strong customer service mindset and will serve psychology by bringing APA’s premier content to psychologists, other researchers, university libraries and all the communities served by our global publishing operations.”
He assumes the new post on July 10.
APA’s sales and customer support team oversees all customer relations and contract management for APA’s online solutions, including PsycINFO, the world’s leading discovery platform for the psychological sciences. APA’s sales and customer support organization is currently focused on rolling out APA Style CENTRAL. Launched in 2016, APA Style CENTRAL is an award-winning online platform that helps educators improve the writing and research skills of undergraduate students.
Kowal spent the last 12 years with Thomson Reuters, now Clarivate Analytics, most recently as head of researcher solutions. During his tenure, he oversaw and substantially grew the customer base for the company’s global publishing and association business, which included the ScholarOne peer review platforms. Prior to that, Kowal ran advertising sales for The Scientist, the 2008 and 2009 American Society of Business Publication Editors Magazine of the Year for the life science community. Kowal also served in various sales and customer service roles at TMP Worldwide, Pindar and Verizon. Kowal has a bachelor’s degree in communication arts and psychology from La Salle University. He lives in Philadelphia with his family and will be dividing his time between there and APA’s office in Washington.
The American Psychological Association, in Washington, D.C., is the largest scientific and professional organization representing psychology in the United States. APA's membership includes nearly 115,700 researchers, educators, clinicians, consultants and students. Through its divisions in 54 subfields of psychology and affiliations with 60 state, territorial and Canadian provincial associations, APA works to advance the creation, communication and application of psychological knowledge to benefit society and improve people's lives.