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Addressing the Technology Needs of older Americans
Wendy A. Rogers, Ph.D.
School of Psychology
Georgia Institute of Technology
Applications of psychological research to the design of technology may
enhance the lives of the older population. Efforts to reach older consumers are
often hampered by lack of understanding of the cognitive and physical
capabilities or the preferences of this population. The quality of numerous
activities of daily living both in the workplace and at home can be improved by
attention to human factors research and applications. One area that could
benefit tremendously from applications of psychology involves the health care
arena including home-based medical tasks. For instance, current devices meant to
provide home medical care are prone to serious error by older adult users.
One challenge is to design products so that older adults can realize their
maximal performance potential and are assisted in doing so. Proper age-related
research conducted to advance both theory and practice can bring this to
fruition. One valuable source of data relevant to these age-related concerns is
the area of human factors. The field of human factors is interdisciplinary with
psychology representing one of the major contributing disciplines. Research
findings and theories from disciplines such as psychology, engineering, and
computer science contribute to the knowledge base of human factors. The focus of
the presentation will be to provide a brief introduction to the field of human
factors and to illustrate the relevance of the field to technology use. Older
adults' willingness to use and interest in new technologies will be illustrated.
Research on a prototypical home health care device will be discussed. Such
devices are prone to error by older users, the design of the system yields many
opportunities for error, and the existing instructions are inadequate to assist
novices in learning how to use the system. The field of human factors provides
direction for the improvement of the design and training for use of home health
care technologies as well as other new technologies.
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