I, too, would like to welcome you to Washington and to this year’s State
Leadership Conference, Psychology and Communities: Advancing Health, Building
Resilience and Changing Behavior. This year’s theme is actually a direct
continuation from last year’s Conference. Some of you may recall that
during last year’s conference, entitled “Health and Behavior: Taking
Psychology Back to the Future,” we discussed the increasing public focus
that was being placed on the effects of lifestyle, behavior and stress on health
and illness. We looked at how the “mind-body connection,” as it
is often referred to by the public, was for the first time receiving mainstream
media coverage. We highlighted psychology’s unique and central role at
the intersection of psychological and physical health. We were reminded that
a future health care system that relied on connections between behavior and
health reaches squarely back into psychology’s past. What policy makers
and the public were just starting to realize, psychology has known for years
if not decades -- the research, the knowledge base, and technologies to change
behavior in ways that benefit people’s health do exist. And, much of the
research, the knowledge base and technologies are psychology’s work. We
looked forward to a time when psychologists are recognized as the experts in
behavior in a health care system increasingly reliant on the important role
of behavior.
The public attention to the intersection of psychological and physical health
has only continued to grow since then. A Newsweek cover story in October highlighted
the link between stress, psychological health and cardiovascular health. A January
New York Times series, “The Stealth Epidemic,” put a spot light
on diabetes and clearly fingered the culprit for this epidemic as behavior --
faulty diet and inactivity. But, while these stories may be of interest to us,
and validating of what we believe we have to contribute, they are certainly
not new to us. Having begun last year to develop a direction and a vision for
our profession to maximize our contribution where health and behavior is concerned,
this year we must start to take steps toward implementing that vision. We must
determine just how best to position psychology to capitalize on this opportunity.
How do we accomplish the goal of enabling our profession to be preeminent for
advancing health, building resilience and changing behavior? There is, of course,
no one way to accomplish this goal; it will require flexibility, innovation,
persistence and strategic resilience on our profession’s part. It will
also require a change in the way the public behaves toward their health and
health care. And, it may even require a change in the way we as psychologists
do our work.
Central to the implementation of a vision for psychology, as always, is the
community of psychology organizations and their leaders represented at this
conference. Our leaders, and ultimately our organizations, must act as catalysts
for the implementation of any vision we adopt for our profession. If change
is required, we must know how to lead the change process. This raises a fundamental
question of whether leading change is simply a variation of traditional leadership,
or whether it is a qualitatively different kind of leadership. And, what is
the role of those communities beyond the borders of the psychology community
when it comes to creating change that better positions us as experts in behavior
at a time when stock in behavior is rising? How do we collaborate with these
other communities to achieve our goal? I will come back to these important questions
in a few minutes.
Since last year’s State Leadership Conference, much has occurred. But
most of what occurred -- good or bad -- pales by comparison to the enormity
of what took place in Louisiana, Alabama, and Mississippi as a result of Hurricanes
Katrina, Rita and Wilma. Homes and possessions were lost. Businesses were lost.
People were lost, displaced or driven away. Psychologists lost their patients
and their practices. Interns lost their training sites. Students lost their
schools. A city was washed away. The only good news, if there was any, was that
psychology was in a position to help. As has happened following other disasters,
the APA’s Disaster Response Network was deployed by the Red Cross to the
affected states and to states where victims where being evacuated. In addition
to the DRN response, hundreds of psychologists supported relief efforts throughout
the country in community shelters from Massachusetts to California. The Directorate
also worked with SAMHSA to put psychologists who specialize in substance abuse
on the ground where there was a need. All tolled, more than 1,000 psychologists
offered disaster mental health support to evacuees and aided disaster responders
in the months following the hurricanes. We shouldn’t forget, too, that
many other component parts of APA contributed on behalf of psychology as well
-- financial contributions, dues forgiveness, resource support to state associations
and help locating new training sites, to name a few things.
Another step taken by the Practice Directorate to aid in the aftermath included
a one-year Practice Assessment exemption for practitioners living or working
in the affected areas of Louisiana, Mississippi, and Alabama. We also redoubled
our efforts to engage in public education about building resilience in the wake
of this national disaster. Although we had been planning to transition to mind-body
health public education activities in the Fall, the pressing need for the resilience
materials we had developed since the terrorist attacks of 9/11 led us to postpone
that transition until later in the year. Specifically adapted resilience materials
were disseminated by the Directorate through our DRN’s, other psychologists
and directly to the public through the Help Center. Several state psychological
associations have continued to implement programs to help evacuees transition
from hurricane survival to building new lives. Some of these intermediate care
programs will be featured at the Conference in a Monday workshop entitled “Beyond
Immediate Aid: Bolstering Communities with Psychological Support Following Disaster.”
It has been extremely gratifying to see our profession able to make such a tangible
contribution to this real world need.
And, psychology’s work was not lost on the national media. Stories appeared
on the CBS Evening News, CNN, a CBS special on the medical aspects of Hurricane
Katrina, and articles were written in the Wall Street Journal, Newsweek, the
Washington Post, and USA Today. In preparing for a piece about the emotional
impact of the hurricanes on Larry King Live, even Dr. Phil called the Directorate
and asked to be briefed about psychology’s activities.
While psychologists continue to help hurricane victims cope with life after
this unprecedented disaster, our Mind-Body Health Public Education Campaign
has been picking up steam. Video news releases were disseminated around the
holidays to take advantage of interest in holiday stress and the perennial “New
Years Resolution” story line related to being overweight. A heart disease
video news release is now circulating as well. The airing of these three releases
has, to date, collectively resulted in just under 8 million media impressions.
The mind-body health public education toolkit is now available online and beginning
to be downloaded and used by members for forums, seminars and workshops. Thanks
to our public education campaign coordinators and to Ron Levant’s “Making
Psychology a Household Word” initiative, with the particular help of Board
of Directors member Ruth Paige in that initiative, we anticipate that more members
than ever will engage in campaign activities. Since this is a grassroots campaign,
maximum member involvement is key to its success.
Just two weeks ago as part of the campaign, we released the results of a public
stress and mind-body health survey done in partnership with the National Women’s
Health Resource Center and iVillage.com. The survey results seemed to hit a
chord with the American public. The results, along with the campaign’s
mind-body message, were the focus of a Good Morning America story, as well as
local radio and print coverage literally around the country. The results were
also presented at a press conference in New York to close to 30 reporters from
media outlets ranging from Glamour, to Ladies Home Journal, to Newsweek, to
the Wall Street Journal. To further the reach of the campaign’s messages,
discussions are underway with Sesame Street, Time for Kids, MTV and Lifetime
Television for future mind-body health campaign activity. And an agreement has
been reached with MSN.com to provide campaign content to that web site, which
receives over 85 million visits a month.
The Directorate’s educational efforts about the value of psychological
services extend beyond the general public. The Psychologically Healthy Workplace
Awards Program, with the outstanding work of your organizations and the efforts
of our Business of Practice Network, has made great strides helping the business
community appreciate the connection between the psychological health of employees
and the organizations’ performance and productivity. Since last year’s
SLC, five of you have added programs to bring the total of state, provincial
and territorial associations with PHWA programs to 44. More than 250 winners
have been recognized at the state level to date. Later today, the program will
reach a new milestone when we inaugurate the annual National Psychologically
Healthy Workplace Awards. We will also be continuing with our third annual Best
Practices Honors which recognizes companies for particularly innovative or creative
activities.
Educating policy makers about the value of psychological services is also a
must, despite being a process that often takes a very long time. After close
to a dozen years of effort, we finally succeeded in persuading Medicare that
psychological and neuropsychological testing should be recognized as having
a “professional work value” when reimbursements are calculated,
that is, recognition of the psychologist’s time and effort in the testing
process. Historically, Medicare officials had taken the position that since
physicians did not do psychological testing, the service had no “physician”
or professional work value. With this work value now included, reimbursements
are increased as much as 122% for some services in some geographical areas.
But as this group knows more than most, changing policy is only half the battle
-- implementation of the new policy is the other half. Implementation of the
new reimbursement levels is, in this case, the responsibility of the Centers
for Medicare and Medicaid Services, or CMS, the same agency that is so smoothly
and seamlessly implementing the Medicare Prescription Drug Benefit into the
country’s healthcare system. As some of you already know, it was CMS that
required us to work with the AMA to develop a new set of CPT codes for testing
services in order to implement the new professional work value. The new codes
went into effect this past January yet, more than two months later, we are still
awaiting clear instructions from CMS to its insurance carriers to accept the
new codes. As a result, the success with which psychologists are effectively
being reimbursed at the new levels is uneven, to say the least. Carriers do
not yet understand, for example, that it is the psychologist who bills for the
technician’s services, not the technician. Nor do they yet appreciate
that the activities of supervised trainees are not the same as activities of
the technicians. With the help of the APA’s Division of Neuropsychology,
the National Academy of Neuropsychology and the Society of Personality Assessment,
we have initiated a full court press to educate our members and, importantly,
the insurance companies about the change. And, we are working with CMS to have
the agency issue clear direction to its carriers. There will be a workshop Sunday
morning entitled “How to Put the New Codes Into Action: Advocating to
Insurance Carriers on Behalf of Psychology.”
Also on the Federal front this past year, we worked with our Federal Advocacy
Coordinators and our very effective grassroots network to help stop the scheduled
4.4% decrease in Medicare reimbursement rates. We also worked to prevent weakening
or elimination of Medicaid’s EPSTD program for children -- the Early and
Periodic Screening and Diagnostic Treatment Services program. And we worked
to prevent Association Health Plan legislation from wiping out many states’
protections for people receiving mental health services. Unfortunately, this
latter piece of legislation is back again, and in a more muscular form which
threatens to eliminate virtually all state level protections established through
almost thirty years of work by psychology and the mental health community. Our
Government Relations staff will be preparing you on this issue through the course
of the Conference for your visits to the Hill on Tuesday.
One of the Practice Organization’s key legislative priorities for 2005,
and one that many of you will recall as part of the Hill visits at last year’s
SLC, was to secure funding for the Mentally Ill Offender Treatment and Crime
Reduction Act. I am happy to say that with the help of champions Ohio Senator
Mike DeWine and Ohio Congressman Ted Strickland, we were able to secure $5 million
in funding for Fiscal Year 2006, a substantial increase over earlier funding
for the mental health court program at a time when federal program budget cuts
were the norm. We will again be working to gain funding for this program for
the FY 2007, and you will hear more about that during the conference.
Despite continued bipartisan support in Congress for mental health parity,
the effort remained stalled this past year. Important work, however, continued
here in Washington as well as through our grassroots, to keep the parity flame
alive. Long time parity supporters, New Mexico Senator Pete Dominici and Massachusetts
Senator Ted Kennedy, remain steadfast and committed to the cause. We anticipate
a strong parity bill will be introduced by them in the Senate next week, and
we are optimistic that this will help turn that slow burning flame into the
necessary blaze that results in discrimination against people in need of mental
health services being outlawed once and for all. You will hear much more about
this as the Conference progresses.
Before moving off the federal advocacy agenda, it is important to note that
psychology’s political action capability continue to grow. The Association
for the Advancement of Psychology and the APA Practice Organization collaborated
to increase the number of psychologists contributing to the PAC, and to increase
the number of dollars being contributed to it. But much more needs to be done
to realize psychology’s political giving potential and to create the one-two
punch with our grassroots advocacy efforts of which we are capable.
In the legal arena, activity continued in the federal class-action lawsuit
against the nation’s largest managed care companies based on the Racketeer
Influenced and Corrupt Organizations Act -- or RICO. You will recall that the
suit alleges that the defendant companies conspired to reduce and delay payments
for services provided by non-physician health professionals, including psychologists.
In April of last year, the court gave final approval to the $11.5 million settlement
offered by CIGNA, and in August, more than 4,000 psychologists received almost
$2.2 million from that settlement fund. Serious settlement talks are now underway
with other of the defendants.
As a testament to the length of time policy change can take to implement, this
past year the California Department of Health Services finally issued regulations
implementing the California’s hospital practice law in state hospitals
and enforcing the 1990 California Supreme Court decision in CAPP v. Rank. This
was accomplished through the efforts of California psychologist and Committee
for the Advancement of Professional Practice member, Bill Safarjan, his Psychology
Shield organization, the California Psychological Association and the Practice
Organization. But never willing to give up the fight to protect what they see
as their perceived turf, the state psychiatric association and psychiatric union
sued DHS to block the regulations. Unfortunately, just last month, the court
determined that DHS did not follow the required procedures when promulgating
the regulations and ordered the Department to re-issue the regulations according
to a different procedure. We look forward to this set of regulations, and stay
tuned for the next round in what will certainly be a 15 rounder.
Speaking of psychiatry’s dwindling turf, nine states introduced legislation
seeking prescriptive authority for appropriately trained psychologists this
past year. While no state enacted a prescribing law, this was the highest number
of states to actively work bills in any one year. Hawaii, Missouri and Connecticut
have already filed bills for 2006, and at least two more are expected including
Georgia and Tennessee, which is looking to build on its strong showing of last
year. Hawaii’s bill, which would allow appropriately trained psychologists
to prescribe in federally qualified health centers and other specified clinics
in underserved areas, is already moving. It has passed the House Health Committee,
a committee in which it did not succeed last year and, just this week, it passed
the House Consumer Protection Committee albeit with some amendments. Of particular
note has been the expressed support of the bill by HMSA -- the BlueCross/BlueShield
company and the largest insurer in the state. It has also received the support
of the medical directors of each of the community health centers in Hawaii.
Just as important as those states working to enact new laws, is the implementation
and prescribing experience of the states with laws. New Mexico currently has
three prescribing psychologists and Louisiana now has 30 “medical psychologists,”
the designation for prescribing psychologists in that state. Significantly,
well over 10,000 prescriptions have been written without incident.
Other state-level activities over the last year witnessed mental health parity
laws enacted by Washington, Oregon, Iowa and South Carolina, bringing the total
number of states with some form of parity to 41. Hawaii, Illinois and Maryland
expanded their existing parity laws. In New York last year, the legislature
reversed the governor’s budget proposal and kept psychology in its Medicaid
program. And, Texas succeeded in having psychological services restored in the
state Medicaid program.
Psychologists have successfully expanded their practice authority this past
year in Colorado and Arkansas. In Colorado, the Colorado Psychological Association
helped pass a law recognizing psychologists’ ability to perform competency-to-stand-trial
evaluations in juvenile cases, and is currently working on companion legislation
for adults. After much persistence, the Arkansas Psychological Association succeeded
in revising their licensing law to allow the use of technicians by neuropsychologists.
The new law established standards and requirements for psychologists’
supervision of technicians, set up education and training requirements for technicians,
and limited the use of technicians to neuropsychological assessment. ArPA’s
solution to this sometimes thorny problem of technicians can stand as a model
for those other states grappling with the same issue.
While I have only been able to mention a handful of the many accomplishments
which took place since the last SLC, all of the organizations represented here
-- state, provincial and territorial associations, and APA divisions -- have
done significant things this past year for our profession and for the public.
While we have much left to do, I am confident that as a community we can do
it. As a case in point of what we can accomplish together as a community, I
call your attention to the Committee of State Leaders Diversity Initiative.
This initiative, now in its seventh year and funded jointly by CAPP and the
Practice Directorate, the Office of Ethnic Minority Affairs and by the SPTAs,
has grown from 14 diversity delegates in the first year to the 36 delegates
in attendance today. Most importantly, of the diversity delegates who have attended
SLC, a growing number have taken on leadership positions in their organizations.
With the elections of Arizona’s Evie Garcia, Utah’s Janice Pompa
and Washington State’s Carla Bradshaw to the position of President-elect,
this brings to 6 the number of Diversity Delegates who will serve in their organizations’
top spot. And many Diversity Delegates are now serving on their associations’
Board or committees as well. The success of this initiative has clearly not
be a matter of what APA can do for your organizations or what your organizations
can do for APA but, rather, it is a matter of what we can do together, what
we can do as a community.
Perhaps some of you are thinking, “The Diversity Initiative is making
a good contribution, but at the average pace of just under one new leader a
year, how long will this take to achieve its goal?” For those of you who
may discourage easily, I call to your attention Malcolm Gladwell’s The
Tipping Point. Gladwell believes new ideas are like viral epidemics -- contagious
and capable of spreading at one dramatic moment. Little causes can have big
effects. Little things can make a big difference. Incremental changes or almost
imperceptible changes at the margins accumulate. Ultimately, significant change
happens, not gradually but at one dramatic moment when everything can change
all at once -- the tipping point. And, for those of you who may be skeptical,
I remind you of what our President, Dr. Koocher pointed out at the Council of
Representatives meeting last month while remembering Rosa Parks. A single act
of conscience by this one African American woman who, in 1955, refused to give
up her seat on a bus became the tipping point for a wave of events that changed
the nation.
So what is the epidemic of change for which we seek a tipping point? Simply
put, it is twofold: a solution to our broken healthcare system, and a role for
psychologists in that reformed system that appropriately values our services
and enables our ability to provide those services. We are compelled to ask the
question of how we can contribute to that tipping point, But, to first know
how we can best contribute, we need to check in on how health care reform is
progressing. Unfortunately, the answer is not so good. Just as we discovered
last year, no good comprehensive health reform plan, or even an organized vision
of one, has yet been able to emerge in response to recent years of turmoil in
the country’s health care system.
Among the few visible so-called reform trends that can be found is the movement
towards consumer-driven health care. This concept intends to better enable individual
consumers, as opposed to employers or other third-party payers, to be better
purchasers of their health services, not just the beneficiaries of services
purchased for them by a third party. In theory, consumer-driven health care
intends to produce an informed consumer of health care who will make smart purchasing
choices based on quality and cost. It typically consists of a high deductible
insurance plan, with the potential for a combined employer and employee funded
health reimbursement account used by the employee to pay for services within
that deductible. The Bush Administration continues to promote Health Savings
Accounts -- a form of consumer-driven health care -- as one of its only vehicles
for healthcare reform.
But adoption has not been what was hoped for. According to Mercer Health &
Benefits Consulting, the number of consumer-driven plans grew by only 2% among
small employers in 2005 -- the very population that was supposed to be most
advantaged by the plans. The Mercer study found that the plans are more popular
among jumbo employers with 20,000 or more workers, where 22% offer some form
of consumer-driven health plan, up from 12% in 2004. But even in those companies,
enrollment in the plans averaged only 8% of workers. A survey by the Employee
Benefits Research Institute and the Commonwealth Fund found lower consumer satisfaction
and higher out-of-pocket costs with consumer-driven plans than with more comprehensive
health plans. Importantly, the study found that individuals with consumer-driven
health plans were more likely to avoid, skip or delay health care because of
costs than those in comprehensive plans. The study also found that few health
plans of any type provide the cost and quality information sufficient to enable
informed decisions, and it found very low levels of trust by consumers in the
information provided by these health plans.
Another area where hope springs eternal for reforming health care is the adoption
of information technology to create a more effective, more efficient and better
integrated health care system. Despite the promise, one health commentator sums
it up this way: “If the state of U.S. medical technology is one of our
great national treasures, then the state of U.S. health information technology
is one of our great national disgraces. We spend $1.6 trillion a year on health
care -- far more than we do on personal financial services -- and yet we have
a 21st century financial information infrastructure and a 19th century health
information technology infrastructure…(T)housands of small organizations
chew around the edges of the problem, spending hundreds of millions of dollars
per year on proprietary clinical IT products that barely work and do not talk
to each other. Health care organizations do not relish the problem, most vilify
it. Many are spending vast sums on proprietary products that do not coalesce
into a system-wide solution, and the investment community has poured nearly
a half-trillion dollars into failed health information technology ventures that
once claimed to be the solution. Nonetheless, no single health care organization
or health information technology venture has attained anything close to the
critical mass necessary to effect such a fix. This is the textbook definition
of a market failure.”
An information-driven health system appears to be faring no better than a consumer-driven
health system as a vehicle for reform. Nor, as we know, have attempts to administratively
limit services or realign incentives done much to cure the woes of the current
health care system. And until recently, little has been done in attempt to improve
health as a means of improving the health care system. Efforts are emerging,
however, to refocus on quality and, it is argued, move the system away from
the historical obsession with costs. Tools such as pay-for-performance, evidence-based
practice and outcomes measures are being touted as a potential remedy for the
system’s problems. Pay-for-performance is most frequently described as
an effort, initiated by payers, to realign incentives in health care services
delivery so as to provide incentives for improving the quality of care. The
major focus of the 100 or so current employer initiated pay-for-performance
programs is to attempt to determine how well health professionals care for their
patients and to reward the ones whose outcomes are best, usually with bonus
pay at the end of the year. CMS has also been experimenting with pay-for-performance
programs, and the Medicare law recently enacted by Congress barely escaped language
requiring some type of pay-for-performance component in Medicare. At present,
however, what constitutes a pay-for-performance program is far from standardized,
or even clear. There is considerable confusion as to whether incentives should
be provided in response to performance-based measures or clinical outcome measures.
Some programs include measures of preventive services, such as cancer screening,
mammography, and immunizations. Some include measures of care for such chronic
diseases as asthma, diabetes, and cardiovascular disease, others do not. Many
programs also use client satisfaction measures. Some incorporate utilization
measures, such as percentage of generic drugs prescribed or medically unnecessary
tests ordered. Some actually reward physicians for using various forms of information
technology. Some attempt to incent performance and good quality, while others
incent quality improvement.
For those wishing to hear more detail about pay-for-performance issues, there
is a workshop on Monday morning entitled “Pay-for-Performance and Outcomes
Measurement in Health Care: National and State-Level Developments.” For
now, suffice it to say, although providing incentives for efforts to improve
quality seems a good idea in concept, implementation will make all the difference.
Depending on what performance is incented, a program can facilitate the delivery
of quality care or actually impede it. Even the most helpful tool in the hands
of those with less than helpful motives can become a weapon. If payers “incent”
those who provide the least amount of care, pay-for-performance will be nothing
more than the latest version of managed care. Even efforts to incent evidence-based
practice is no guarantee. The result of an effort to incent an overly narrow
approach reliant only on empirically validated treatments would be very different
than an approach which integrates the best available research with clinical
expertise in the context of patient characteristics, culture and preferences.
This latter alternative is the definition of evidence-based practice which is
now APA policy due to the efforts of many, but particularly Carol Goodheart
who headed up Ron Levant’s evidence-based practice presidential initiative.
But, if improved health is, indeed, the goal, the impact of behavior on health
and illness and the public’s growing recognition of this connection has
great potential. One could imagine pay-for-performance incentives given to those
health professionals who address health and behavior connections. To take it
a step further, perhaps the health and behavior link has the potential to be
the tipping point for dramatic change in the health system.
To remind us of what we know, behavior is integrally linked with the promotion
of health or the opposite, the development of disease. The six leading causes
of death in this country are related to behavior. According to the Centers for
Disease Control, the obesity rate in America is approaching 30%, and 65% of
the population is either obese or overweight. The stress survey we recently
conducted found that those Americans most concerned about their stress level
were more likely to smoke and use “comfort foods” but less likely
to exercise than people not concerned about their stress level. Those that used
food to cope with stress were more likely to report hypertension and high cholesterol,
and were more likely to be overweight and obese. 43% of all adults according
to one study were found to suffer adverse health effects from stress. People
are finally beginning to understand what our CEO Norman Anderson points out
in his book Emotional Longevity, having a good support system or an optimistic
outlook can lead to better health and even longer life. To state the obvious,
good health is all about behavior, everyday behaviors that can be learned. If
improving health has the potential to solve many of the problems in our current
health care system, and behaviors can improve health, it is not such a stretch
to say that health care reform, then, is really all about behavior reform. The
key question for us to begin to consider is what can we do to “tip”
health care reform in this country?
It goes without saying, I hope, that the one thing we should do is assure that
our skills as psychologists are honed to facilitate behavior change in those
whose unhealthy behaviors are taking a toll. Knowing how to navigate the intersection
of psychological and physical health is also key. The Sunday morning workshop
on “Working at the Intersection of Psychological and Physical Health:
Practical, Political and Training Considerations may offer some insights. I
will not dwell on this particular point of “how to” any further
here, although each of our organizations should look to have available continuing
education support for our members.
The bigger question for today is how do we spread the word that health care
reform is really about behavior “reform”? How do we persuade policy
makers, that the solution to at least some of their biggest problems is right
at our finger tips? How do we move employers and other payers to appreciate
the cost to them of unhealthy behaviors and lifestyles so they are eager to
pay for efforts to create healthy ones? And, how do we create the social epidemic,
as Gladwell would call it, that flows from the single tipping point and leads
people to literally demand healthy lifestyles; how do we create the epidemic
that leads people away from feeling entitled to good health care and leaves
them feeling entitled to good health.
Perhaps Gladwell, himself, can offer us some wisdom. Among his many metaphors,
he describes Paul Revere’s ride as the most famous historical example
of a word-of-mouth epidemic -- a piece of extraordinary news that traveled a
long distance in a very short period of time, and which mobilized an entire
region to arms. At first blush, it seems straight forward why this would occur.
Revere was carrying news that no one could ignore -- the British were coming.
But, on further inspection, there appears to be more to it than just a compelling
message. Gladwell reminds us that at the same time Revere began his ride north
and west of Boston, a fellow revolutionary named William Dawes carried the same
urgent message to Lexington via a different route. Yet, few people from the
towns Dawes rode through materialized for the battle the next day. Why did Revere
succeed where Dawes failed? Gladwell concludes that Revere’s news “tipped”
while Dawes’ did not because of differences between the two men, not the
messages. Revere, according to Gladwell, was a “connector” -- someone
who provided the link for collections of people who would not otherwise come
together. It was his ability as a connector that enabled his message to succeed
while Dawes failed. In Gladwell’s words:
“When Revere set out for Lexington that night, he would have known just
how to spread the news as far and wide as possible. When he saw people on the
roads, he was so naturally and irrepressibly social he would have stopped and
told them. When he came upon a town, he would have known exactly whose door
to knock on, who the local militia leader was, who the key players in the town
were. He had met most of them before. And they knew and respected him as well.”
Gladwell also tells us that Paul Revere was a “maven” or someone
considered to be very knowledgeable and, therefore, credible. What he never
tells us, however, is that Revere was actually arrested by the British that
night and later released without a horse to continue his now famous midnight
ride. But that’s a story for another day. No matter the actual events
of that April night in 1775, it is the lesson that is important here. A good
message alone cannot succeed without the right people to carry it; a social
epidemic depends as much on the people who support it as the idea which they
spread.
Turning now back to our predicament, I would ask is there a Paul Revere among
us? Or are we a group of William Dawes? Fear not, convening the right people
to carry the message that “tips” and cultivating the support necessary
for the message to spread can be well within our leadership skill set, although
horseback riding is generally not.
But, what is the leadership that is required? Traditional leadership has often
been described as tactical. Tactical leadership works best when the objective
is very clear -- win a game, defeat the enemy, enact a piece of legislation.
The people involved in the effort are being led in the execution of a plan.
The tactical leader clarifies the goal, persuades others the goal is important,
explains the strategies and tactics necessary to advance the goal and coordinates
the activities of those involved. Traditional leadership is also typically leadership
by virtue of a position at the top of a functional structure. But, in their
book about leadership, Chrislip and Larson argue that this traditional leadership
does not work well when collaboration among people or groups or communities
is required. In their research on successful collaboration, they found another
form of leadership with distinctly different roles and tasks -- they termed
it collaborative leadership.
The typical tactical or positional leader works with a homogeneous group. A
collaborative leader, on the other hand, must work with a mix of people, a range
of stakeholders or different communities over which the leader holds no formal
power or authority. Leadership must be exercised in a peer-to-peer context.
The strategies for getting results in situations requiring collaboration are
usually less clear because of the complexity of the problem, and the fact that
different stakeholders typically have different interests in the outcome, at
least at the start of a collaborative process. Additionally, collaborative leaders
are more focused on promoting and safeguarding the collaborative process.
In a nut shell, according to Chrislip and Larson,
“Collaborative leaders challenge the way things are being done by bringing
new approaches to complex public issues when nothing else is working. They convince
others that something can be done by working together. They inspire collaborative
action that leads to shared vision. They empower people by engaging them on
issues of shared concern and helping them achieve results by working together
constructively. Their credibility comes from the congruence of their beliefs
with their actions. If they espouse collaboration, they collaborate themselves.
They recognize that their ability to get things done must come from respect,
since they have no formal authority. They keep people at the table through difficult
and frustrating times by reminding them of the common purpose and of the difficulties
of achieving results with other approaches. They ‘encourage the heart’
by helping to create and celebrate successes along the way to sustain hope and
participation.”
While this brief tutorial on some variations of leadership can hardly do justice
to the complexity of the leadership challenges we face over the coming year,
it is intended to give us food for thought rather than a specific road map.
When leading change is involved, that is, when we commit to a vision to do something
that has never been done before, some believe there is no way to absolutely
know how to get there. Robert Quinn, who has written extensively on leading
change, describes the process as “building the bridge as we walk on it,”
which clearly depicts the uncertainty we face. Should that metaphor cause some
anxiety, perhaps you would prefer his alternative descriptions of what it’s
like to lead change: “walking naked into the land of uncertainty”
or, my personal favorite, “learning how to walk through hell effectively.”
Clearly, leading change is not for the faint of heart.
In spite of any uncertainty or even adversity we may face, we must move ahead
and build that bridge using the tools at our disposal. We start with solid psychological
interventions that can effectively treat mental health problems and significantly
influence physical health. To these core competencies we add our message that
health care reform is really about behavior reform, or behavior change. We use
the public education campaign to take that message to consumers, the Psychologically
Healthy Workplace program to take that message to employers and our grassroots
advocacy to take that message to policy makers. And, we use our leadership skills
to collaborate within our community and with other key communities that surround
us.
Moving out beyond our own psychology community, indeed beyond the health community,
is critical. “Heads Up Kentucky” undertaken by the Kentucky Psychological
Association, for example, was not just public education -- it was a way for
psychology to tangibly move beyond its borders out into the community at large.
The demonstration project under way at Geisinger Medical Center in Pennsylvania
that we and the Pennsylvania Psychological Association initiated with congressionally
appropriated dollars is not just a research study of psychological care integrated
into the primary care of older adults -- it is a model collaborative care program
that provides tangible benefits to the community. The demonstration project
we are in the process of developing in school-based health centers is not just
an effort to reduce childhood obesity -- it is an attempt to use psychology’s
skills in a key role in the community.
There are many more community doors for us to knock on and people to awaken
if we are to be remembered as Paul Revere rather than William Dawes. Participation
by psychologists in the many civic groups and organizations any community has
to offer provides critical connections within the community. Our profession
no longer has the luxury of setting ourselves apart to observe, analyze and
evaluate from a distance; we must be active participants in all our communities
to accomplish our goals. Non-profit organizations, public service agencies,
fraternal and service organizations and social, religious and cultural groups
provide us the opportunities to actively participate.
Electing psychologists to office is another way to actively participate. We
know what can happen when psychologists are elected to Congress and state legislatures.
We are in the process of finding out what can happen when a psychologist is
elected governor of a large Midwest state. And, when you attend the Monday morning
plenary entitled “Connecting Psychology with the Community,” you
will hear what can happen when a psychologist is elected to be mayor of his
town.
Those of you who have been coming to this Conference over the years know that
each year, I try to challenge our organizations and our leaders to take a next
step forward, to move out of our existing comfort zone. In prior years, I have
urged us to move beyond the narrow conception of ourselves as mental health
professionals and see ourselves as comprehensive health professionals. Last
year, I urged us to take that a step further to begin to see ourselves more
as experts in behavior to maximize our impact and opportunity, not only where
health and behavior are concerned, but anywhere we find problems of behavior.
Importantly, this conception of ourselves is not intended to replace our practice
as mental health professionals or as comprehensive health professionals, but
instead to encompass and enhance it.
While we are clearly making progress, these prior challenges still remain.
Our nation continues to suffer from debilitating and costly preventable health
conditions in which behavior plays a critical role. It is not so grandiose to
say, however, that we -- our profession and our organizations -- do have solutions
to many of these problems. Which brings me back to the main idea of the day:
we must do better at getting our message beyond the borders of our own profession.
Others beside us need to know that we have solutions to some of the country’s
most significant problems. And, we must do more to collaborate with others --
other professions and other communities -- if we hope to put those solutions
to good use.
So my challenge to us this year is to continue to find more ways to spread
the word; continue to work to trigger the tipping point that starts an epidemic
of good health in this country. In recent years, we have made good progress
getting out of our offices and into the community. Public education activities
have helped with that. But let’s now take the next step. Consider forming
a work group -- a subgroup of your Board, perhaps -- whose charge it is to identify
as many possible leverage points in all possible relevant communities where
psychologists could be participating and spreading the word. Civic groups, cultural
groups, service organizations or even elected offices are all important places
for psychologists to be. For each one of these places, determine what it will
take to have a psychologist involved and see if you can find one of your members
to work with you to get involved.
Some of you may already be doing this, but my challenge is to begin to do this
in a more systematic way. Now let me be clear that I definitely understand how
already overloaded your agendas are likely to be. I am not suggesting something
that should be time and resource intensive, at least not immediately so. It
is something that can build over time. I am suggesting that you survey your
local landscape to see where and how psychology’s community network can
be strategically expanded to further the spread of our message. Call it a community
networking initiative, a community leadership initiative, or perhaps call it
the Paul Revere initiative. But no matter what we call it, it will ultimately
be the cumulative effect of our message, our collective persistent efforts to
carry that message and our collaboration with communities beyond our own that
enable us to succeed. If we can do these things, a dramatic change in health
care may just be the country’s next health epidemic.