Introducing New(ish) PsycINFO Staff
Over the past 6 months, a number of new faces—or familiar faces in new roles—have appeared in PsycINFO. As most of this talented group of individuals will interact in at least some way with our customer base, we thought we'd introduce them and explain how their jobs affect PsycINFO's mission.
Michele Chang, Supervisor, Journal Content; Content Development Team
Michele joined PsycINFO in March 2008 as a Technical Information Analyst. As a member of the Neuroscience Task Force she conducted research and evaluated terminology for the expansion of The Thesaurus of Psychological Index Terms. She assisted the Customer Relations Department in updating the Neuroscience Application Guide. Before coming to the APA, Michele worked in accounting and business development for BDO Seidman, LLP. She also served as the Grants and Compliance Manager for the American Association of Poison Control Centers. She earned a bachelor's degree with honors in Psychology and Philosophy from the George Washington University.
In her new role, Michele seeks out new psychologically relevant journals, completes the research required to develop a complete journal profile on proposed additions, organizes the evaluation process for each new journal candidate, supervises the acquisition of accepted journals, and subsequently tracks receipts and supervises claims procedures. She oversees the PsycINFO journal coverage list and maintains an ongoing familiarity with the journals on this list by monitoring claims, checking for available missing issues online, and watching for publisher changes that require the negotiation of new coverage agreements.
If you have any questions about coverage practices in PsycINFO's databases, please contact Michele.
Michael Miyazaki, Customer Relations Team
Michael joined the Customer Relations Team in July 2010. He has been in the information industry for more than 25 years as marketing and product manager, trainer, writer, special event planner, and technical support specialist. He joined CSA in 1990, having previously been with Compu-Mark. Michael is intimately acquainted with the library world, having managed all of the library advisory groups for CSA. He also initiated the CSA portion of the library school program that ProQuest/CSA is known for and has experience managing large-scale events and analytics. In addition, he has developed tutorials, is published in the scholarly literature, and has handled branding development. By the way, he also knows RefWorks!
On the Customer Relations Team, Michael is concentrating on database knowledge, training, customer support, development of user materials, and events planning. Some of you may have met him at ALA Midwinter. If you didn't meet him there, please join us for one our librarian-focused webinars. His is the new voice you hear in the Advanced Librarian Webinars. Michael is also our contact point for most of our librarian trainings at the various conferences, so if you have questions about those trainings or conferences in general, feel free to drop him a line. You can reach Michael by e-mail or by phone at 202-572-3012.
Karen Ross, Quality Assurance Coordinator
Karen started with APA in June 2010 as a Technical Information Analyst. She graduated from the University of Pittsburgh with a BA in English Literature (2006) and an MLIS in 2008. She has previously worked in the University of Pittsburgh's University Library System as a member of the Reference and Instruction Department. She has experience with both electronic and print journals as well as collection maintenance and cataloging. In her role as a Technical Information Analyst, Karen discovered how much she enjoyed playing a part in producing APA materials and decided she wished to further her efforts in product quality.
Joining the Product Development Team, Karen will be taking on the role of Quality Assurance Specialist. Among her many responsibilities are reviewing the quality assurance processes of the PsycINFO databases; helping to maintain quality performance of the Bibliographic Production staff by creating and implementing training standards; and working on reducing errors in the PsycINFO products with day-to-day detection, correction, and prevention. She is also reviewing and providing error correction of cited references.
Contact Karen directly if you would like to report any errors or request any corrections with data in the PsycINFO products.
Lisa Sick, Vendor Relations Specialist, Product Development Team
Here is a name and a face that many of you already know!
Lisa joined PsycINFO in June 1985 as an indexer in the Retrieval Services Unit, back in the day when indexing was completed on "blue sheets" with a pencil, and searching was done at speeds of 300 baud using a phone and coupling device. Lisa became the primary trainer for new indexers, updated and maintained the Bibliographic Production manual, contributed to Thesaurus maintenance, and assisted users with expert PsycINFO searches. In her tenure at PsycINFO, Lisa has worked as a workflow supervisor and was in the Customer Relations group for over 3 years. Over the years, she indexed for other databases on bilingual education, aging, and drug and alcohol abuse. Her education was completed at George Mason University, where she is currently enrolled in the Global Health graduate certificate program, and at American University, where she received a Master's in anthropology.
Lisa started her new role at PsycINFO as the Vendor Relations Specialist in the Product Development group. In her new role, Lisa works with the 3rd-party vendors to ensure that updates and corrections to APA databases are delivered and uploaded and to respond to user feedback about database content and quality. She also updates database documentation and writes technical specifications for current and new electronic products. Lisa brings her background in indexing, abilities as an expert searcher, and customer-service orientation to this new position.
If you have feedback or suggestions about the APA databases related to the functionality, quality, and appearance of APA databases on your platform, please contact Lisa by e-mail or by phone at 202-336-5763.