For individuals in the U.S. & U.S. territories
This video features a client portrayed by an actor on the basis of actual case material.
The client, Lisa, went to see a physician at her HMO, complaining of dizziness and fainting spells about 1 month ago. Lisa made an appointment to see Dr. Persons on the basis of a referral from her HMO, commenting on a growing sense of avoiding the more "social" events at work.
About 5 weeks ago, Lisa attended the annual San Francisco Bay Area awards banquet of the Public Relations Society of America. Lisa's boss, Andrea, is the president of the local chapter of the Society and was scheduled to serve as the "mistress of ceremonies" at the banquet. Andrea was to give a few opening remarks, introduce the speakers, announce the award winners, and make the closing remarks.
As Lisa entered the awards banquet, Andrea's administrative assistant ran up to her in the lobby of the hotel, completely flustered and obviously upset. Andrea had been in a minor car accident on the way to the banquet. Andrea had called from the hospital emergency room to tell Lisa that she would have to "fill in for her and just wing it as the mistress of ceremonies" for the evening. When Lisa heard this, she thought she "was going to be sick." "Not the part about Andrea's accident," she told Dr. Persons, "but that I would have to be on stage as the mistress of ceremonies and make it all happen without being prepared." Lisa reported having the thoughts, "I know I have to do this, but I just can't. Nobody has briefed me; I don't know what to do. I'm wearing the wrong clothes. Oh my God, what am I going to do?" She told Dr. Person's that she had the impulse to run out the door and escape the situation.
Lisa believed her job would be on the line if she didn't "pull this off," so she went to the ladies room, washed her face with cool water, retouched her makeup, and went back out to the banquet room. As Lisa told Dr. Persons, "I felt the room closing in as I walked toward the podium; I felt like I couldn't breathe, and I couldn't hear anything around me, but I kept thinking "stay cool." Lisa told Dr. Persons that she was "using every ounce of strength I had to walk up the steps of the stage and take the microphone in front of all of those people." The next thing Lisa remembers is "laying on a cot in some back room and having a group of people hovering over me, asking me if I was OK." Lisa had fainted on stage.
Lisa had always been good at her job, and she prides herself on how rapidly she has ascended in her firm. About 6 months ago, she received a monetary award and public praise before the board of directors for the most successful presentation of a new product. Andrea also nominated Lisa's campaign for the next award of the local chapter of the Public Relations Society of America. Lisa had worked for weeks on the release of this product: She obtained all of the background material on competing products; she had completely researched the market; she knew the target audience for the product; and she worked with the marketing staff to prepare a "sophisticated, subtle, and highly effective" promotional strategy. As Lisa put it, "I knew this product and its potential inside and out." And this was not the first time Lisa had orchestrated and executed the public relations for a highly visible and successful project. Lisa knew she was "damn good at my job!"
Initial Session: Dr. Persons spent the initial session learning about Lisa's presenting problem and working with her to develop a way of understanding the problem and its treatment that made sense to both of them. Lisa was able to clearly state that she knew she had a psychological problem, not a medical problem. Dr. Persons told Lisa that her problem seemed to be a social phobia with panic components. She taught Lisa about the key role that exposure to anxiety-provoking situations would play in helping her overcome her fears of failure and humiliation and her anxiety in speaking situations.
Dr. Persons explained that therapy would be problem-solving oriented and that Lisa's problems were quite treatable if she was willing to work hard. As a homework assignment, Dr. Persons gave Lisa the book Dying of Embarrassment and asked her to read the first chapter or two before the next session.
Session 2: Dr. Persons began the session by asking Lisa about how her week went, how her homework went, and what her agenda for the session was. Lisa reported she had completed her homework assignment and stated in general terms that she found the book helpful. She had no concrete agenda for the session; Dr. Persons explained the concept of an agenda for sessions, suggesting that the format would allow Lisa to take an active role in the treatment. Dr. Persons raised an agenda item of her own, which was to collect a full personal history. Lisa agreed to that, and most of the session was spent on learning about Lisa's upbringing and family.
At the end of the session, Dr. Persons taught Lisa a bit about how cognitions contribute to her problem, and they developed some tentative ideas about core cognitions contributing to Lisa's public speaking anxiety ("I can't handle demanding interpersonal situations, especially speaking situations," and "I'll mishandle the situation and be humiliated and rejected"). Dr. Persons also explained the importance of relaxation training and gave Lisa a relaxation tape, asking her to listen to it several times during the coming week and to read some more of the book.
Session 3: Dr. Persons began the session by asking Lisa about how her week went, how her homework went, and what her agenda for the session was. Lisa reported that she had listened to the tape and done some more reading; she had no agenda for the session. Dr. Persons suggested that the session be spent developing a hierarchy of feared speaking situations, and Lisa agreed to that. As a homework assignment, she agreed to tackle one of the lower items on the hierarchy, rated as "20" on her scale of 100, which was to chat informally with colleagues before each regular business meeting during the week, speaking for at least 2 minutes each time.
Session 4: to be viewed.