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An
Interesting Career in Psychology: Human
Factors Expert
Liz
Gehr, PhD
Maybe
I was different from my graduate school colleagues, but I never saw an
academic career as the holy grail of graduate training in Psychology.
I’m sure this had to do with my not-so-traditional preparation for
Psychology graduate school in the first place. I never took a Psychology
course until my Junior year of college. I was a double major in Physics
and Electrical Engineering – the ideal combination for a lucrative
career nowhere near academia. After I took some Psychology courses the
idea of graduate training in Psychology started to appeal to me, so I
applied and was accepted into an aging Experimental Psychology program.
I knew that getting a PhD in Psychology was geared toward preparing students
for an academic career, and I had in the back of my mind that this might
not be what I wanted, but I kept my thoughts to myself, and threw myself
into grad school. As I approached the end of my training, I started looking
for a job – a non-academic job. I turned down a post-doc offer and
put myself on the non-academic job market.
Out of three interesting, but very different, offers,
I finally accepted one. I chose to work for Sprint, at its headquarters
in Overland Park, KS. My highly descriptive job title was Member
of Technical Staff III, a holdover from the AT&T telecom monopoly
days. My job duties were to be quite varied but within an interesting
group that I was eager to meet. The members of the group lived
up to my expectations. My group consisted of highly educated,
intelligent people with very diverse backgrounds – more
diverse than I had found in an academic department at a university.
There were a number of PhDs, in fields like Ceramics, Electrical
Engineering, and Chemistry. The group’s mission was to take
a very long-term view of the network and try to figure out where
it would be in 3 to 5 years.
I was the only group member with any background
in Psychology. I was to be the Human Factors subject matter expert,
which was an area sorely in need of help. Often, this consisted
of simply providing a different perspective on the problem, as
most of my colleagues were engineers. However, after I began,
my duties quickly expanded to include other areas. I started helping
to coordinate our sponsored university research, going to the
universities to understand the research they were doing, and trying
to figure out what parts were relevant to our business. I would
then present the information I had gathered to my colleagues,
who could follow through with specific researchers at the university.
I enjoyed always being aware of the results of cutting edge research,
without actually having to do all of the work!
While I was at Sprint I also took on some responsibilities
when I saw a need that was not being filled, and I thought I had
the right background to fill it. For example, like any large corporation,
employees had to fill out many different surveys and questionnaires
on everything from employee satisfaction to customer focus. While
my training was not in survey design, from my knowledge of general
research design and analysis I knew that because of the badly
written survey questions, the data that the survey makers would
get would not be meaningful. So I took it upon myself to learn
all I could about survey design. I ordered and read some books,
and took a seminar at a conference I attended. After some preparation,
I was able to market myself within the corporation as a knowledgeable
source to help in survey design and analysis. I also took it upon
myself to look for other people at Sprint doing similar work.
I found two small groups of people, both on the PCS (wireless)
side and was able to work with them on some small projects.
That was the positive part of my non-academic career
in Psychology. The bad side was the economy. I joined Sprint in
June 2001, and the economy only went downhill after that. We started
having rounds of layoffs, which made going to work very stressful.
I survived three rounds, during which the size of our group continued
to dwindle, and many good people had to leave. The focus of the
group kept changing, and finally they decided they couldn’t
have any “extras” like human factors, and I got tapped
to leave in the fourth round. By then the tone and focus of the
group was completely different from when I had first joined, and
I had to agree I was not a good fit anymore. It was difficult
to lose a job and leave the good friends I had made there.
However, my next endeavor will be working for Boeing
as a contractor at an air force research lab in Mesa, AZ. I continue
to be surprised by the number and variety of possibilities that
exist for a person with training in Experimental Psychology. •
(Originally
published in the
October 2003 issue of Psychological
Science Agenda, the newsletter of the APA Science Directorate.)
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