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Video Ordering Information

Order Form (PDF, 59KB)

Shipping Information

Terms of Sale

American Psychological Association Videos can be ordered online, by telephone, by fax, or by mail. All sales are in U.S. dollars.

To order online, click the "Add to Cart" icon on the video's web page. Payment by major credit card (American Express, MasterCard, or VISA) is required, and all financial transactions are handled by our encrypted secure server.

To order by phone, call the APA Service Center at 1-800-374-2721 (in DC, call 202-336-5510; TDD/TTY 202-336-6123). Please identify yourself as an Internet user.

To order by fax, fill out the order form (PDF format, 59KB) and fax it to 202-336-5502.

To order by mail, fill out the order form (PDF format, 59KB) and send it to

American Psychological Association
Book Order Department
P.O. Box 92984
Washington, DC 20090-2984
USA

See also shipping information.

For more information about American Psychological Association video ordering options, send an email to the APA Order Department.

American Psychological Association Psychotherapy Training Videos are intended solely for educational purposes for mental health professionals. Viewers are expected to treat confidential material found herein according to strict professional guidelines. Unauthorized viewing is prohibited.

VIDEO SHIPPING/HANDLING

U.S. DOMESTIC ORDERS
Routine processing usually occurs within 2 business days of receipt and is sent via United Parcel Service (UPS) Ground (3–6 business days transit time) from our East Coast distribution facilities. UPS does not deliver to P.O. Boxes. If a P.O. Box is entered in the shipping information field, this can cause delays or nondelivery.

SHIPPING CHARGES

Purchases U.S. Orders Non-U.S. Orders
Up to $14.99 $5.00 $15.00
$15.00 to $59.99 $6.00 $16.00
$60.00 and up 10% of total $20.00

For Overnight or Second-Day Air delivery options, please call the American Psychological Association Service Center at 1-800-374-2721 between 9:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday.

RUSH SHIPMENT
Our in-house rush service guarantees that an order will leave our facilities within 1 to 2 business days of when we receive your order. It is then sent via UPS Ground (3–6 business days transit time) from our East Coast distribution facilities. A rush shipment charge of $10.00 will be added to the routine shipping fee.

NON-U.S. ORDERS
Routine international orders are usually processed within 2 business days of receipt and shipped via international consolidator (10–15 days transit time).

Rush international orders guarantees processing within 1 to 2 business days and are sent via international mail consolidator (10–15 days transit time) from our East Coast distribution facilities. A $10.00 rush charge will be added to the routine international shipping fee.

SHIPMENT METHOD
Routine shipment is by UPS Ground Delivery Service. Allow 7 to 10 days for delivery from date order is received. Shipment methods other than UPS Ground Service are available by request. Order will be assessed the charge for the requested method in addition to the shipping and handling fee. UPS does not deliver to P.O. Boxes. If a P.O. Box is entered in the shipping information field, this can cause delays or non-delivery.

TERMS OF SALE

PAYMENT/INVOICING
All orders must be prepaid unless submitted on a purchase order.

CLAIMS
Damage, shortages, or defective items must be reported immediately upon receipt. Claims made 1 month or more following invoice date will not be honored.

RETURNS
Videos are not returnable for refund unless damaged or defective. View the Returns Policy.

EXAMINATION AND DESK COPIES FOR COURSE ADOPTION
Videos are not available on an examination or desk copy basis for course adoption consideration and use.

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