|
|
 |
Video and DVD Returns Policy Videos and DVDs are NOT returnable unless a product is damaged or defective, in which case it may be returned in exchange for a replacement copy. Damaged or Defective Products Damages or defects must be reported immediately. Claims made 30 days or more following invoice date will not be honored. Postage on return of damaged or defective goods must be prepaid at the returner's expense. In the case of American Psychological Association (APA) misshipments received, only standard postage rates for return shipment will be credited or refunded. When possible, please contact a customer service representative at 800-374-2721 or 202-336-5510 to schedule a pickup of your package(s). All damaged or defective items must be returned to:
APA-Designated Distributors Please refer to your distributor agreement or request a copy from an APA Customer Service Representative. Questions? Call 800-374-2721 or 202-336-5510 or e-mail the APA Order Department. |
|
