Ordering Information

APA Publications can be ordered online or by telephone. All sales are in U.S. dollars. If you have a major credit card (American Express, MasterCard or VISA) and would like to take advantage of online ordering, just click the "Add to Cart" icon on any product page. You can remove items later, if you change your mind before checking out. All financial transactions are handled by our encrypted secure server.

You can access your order receipt through your MyAPA account or the Check Order Status page.

If you do not want to order online, contact APA Publications by:

• Telephone: (800) 374-2721/in D.C. (202) 336-5510
• TDD/TTY: (202) 336-6123
• Fax: (202) 336-5502
• Mail:
  APA Publications Department
  P.O. Box 92984
  Washington, DC 20090-2984
  USA

VHS Compatibility: All videotapes sold by APA are produced in NTSC format and should play on any videocassette players that are NTSC compatible. The videotapes will not play on videocassette players that are PAL or SECAM compatible.

DVD Compatibility: DVDs sold by APA are produced in NTSC format and are not region coded and should play on any DVD players that are NTSC compatible.

U.S. Domestic Orders: Allow 7–10 days for delivery from date order is received. Routine processing usually occurs within 2 business days of receipt and is sent via UPS Ground (3-6 business days transit time) from our East Coast distribution facilities. UPS does not deliver to P.O. Boxes. If a P.O. Box is entered in the shipping information field, this can cause delays or nondelivery.

Shipment methods other than UPS Ground Service are available by request. Order will be assessed the charge for the requested method in addition to the shipping and handling fee. For rush, overnight or second day air delivery options, please call the APA Service Center at (800) 374-2721 between 9 a.m. and 6 p.m. Eastern Time, Monday through Friday.

International Orders: International customers may select between Economy or Guaranteed service. International economy service is not guaranteed and does not provide tracking or date/time specific delivery. Delivery time for this level of service can take up to 8 weeks. If this level of service is selected, APA will not be held liable and will not honor any claims for undelivered, delayed or lost shipments. International guaranteed service provides tracking and guaranteed delivery with 3-5 days of shipping.

Shipping charges are based on the order total before promotional discounts are applied.

Payment/Invoicing: All orders must be prepaid unless submitted on a purchase order. Payment is due 30 days from date of invoice.

Claims: Damage, shortages or defective items must be reported immediately upon receipt. Claims made 1 month or more following invoice date will not be honored.

Returns: See the Returns Policy for complete details. Individuals may return most items within 30 days of invoice date. Please include a copy of the invoice with the returned item. Except for APA error, shipping and handling charges and return shipping costs are not refundable. Some items are not returnable, including downloadable PDFs, DVDs, CE courses and exams. For resellers, written permission is also required; the APA invoice number must be stated in the request.

Promotions and Discounts: Promotional discounts can only be used during the promotional period on products specified in the promotion. They cannot be combined unless expressly stated otherwise. Shipping charges are based on the pre-promotional price. Some discounts are available only to APA members, associates and/or affiliates. If you have a question about your membership status, contact APA by email or telephone at (800) 374-2721.

Additional Terms for Resellers Only: Those purchasing for resale (bookstores, agents, etc.) are entitled to a discount off the list price of applicable titles. Combination prices and pamphlets with bulk purchase prices are not subject to discount. Journal back issues are not discounted, except special issues. Note: Reseller discounts do not apply to online ordering.

Distributors: Separate terms apply. Please write or call for details. Contact the APA order department customer service by email or telephone at (800) 374-2721.

An Examination Copy is a copy of a publication that is being considered for course adoption. Upon approval, the publication will be sent to you followed by an invoice. You have 30 days to examine the publication. If you choose to adopt the publication you will be requested to provide the course number, course title and the number of students. Once this information is provided, your invoice will be cancelled and the Examination Copy will become a Desk Copy. If the publication is not adopted, you may either purchase the book or return both the book and the invoice.

A Desk Copy is a free copy of a publication furnished for a faculty member's use when the publication has been adopted as a required text for classroom use.

To place an order for either an Examination or Desk Copy, you can view books available for course adoption and then go to the APA Course Adoption Order Form. Follow the instructions to electronically submit your request. Examination and desk copies can be provided only to faculty within the United States, Canada, and Mexico. Requests from other locations should be directed to the applicable international distributor.

For additional information regarding our course adoption policies, please contact the Order Department by email or by phone at (800) 374-2721.

APA Custom Course Books provides instructors the ability to create customized books for their course needs using a simple, easy-to-navigate, web-based interface.

For questions about how to build a custom book, how to order, or how to obtain technical support, please email SharedBook Customer Service or call 866-297-9095. Hours of operation are Monday through Friday, 8 a.m.–9 p.m. Eastern time.

Note: Distributors do not send out examination copies of APA books. Please contact APA for examination copies.

United States

Baker and Taylor, Inc.
501 South Gladiolus Street
Momence, IL 60954-1799
Telephone: (800) 775-1100

Ingram Book Company
Order Processing # 502
One Ingram Boulevard
La Vergne, TN 37086
Telephone: (800) 937-8000
Fax: (800) 876-0186

J. A. Majors Company
Order Processing
530 East Corporate Drive, Suite 600
Lewisville, TX 75057-6001
Telephone: (800) 633-1851
Fax: (972) 353-1300
Email

MBS Textbook Exchange
2711 W. Ash
Columbia, MO 65203
Telephone: (800) 325-3252
Fax: (800) 499-0143
Email

Matthews Medical Books
Order Processing
11559 Rock Island Court
Maryland Heights, MO 63043
Telephone: (800) MED-BOOK or (314) 432-1400
Fax: (800) 421-8816 or (312) 432-7044

NACSCORP
Order Processing
528 East Lorain Street
Oberlin, OH 44074-1298
Telehone: (800) 321-3883
Fax: (216) 775-7777
Email

Rittenhouse Book Distributors
Order Processing
511 Feheley Drive
King of Prussia, PA 19406
Telephone: (800) 345-6425
Fax: (800) 233-7488
Email

Territory Sales Representatives

Midwestern and Southeastern States: AL, FL, GA, IA, IL, IN, KS, KY, MI, MN, MO, MS, NC, ND, NE, OH, SC, SD, TN, VA, WI, WV

Blue 4 Books
Ian Booth
8333 Jersey Ave, N
Brooklyn Park, MN 55445
Telephone: 763-744-6921
Fax: (928) 493-6031
Email

Canada

Login Brothers Canada
Book Orders
300 Saulteaux Crescent
Winnipeg, Manitoba
R3J 3T2 Canada
Telephone: (204) 837-2987
Toll Free (Canada only): (800) 665-1148
Fax: (204) 837-3116
Toll Free (Canada only): (800) 665-0103
Email

The complete line of American Psychological Association book titles is available in the following regions exclusively. Orders received from these regions will be forwarded directly to the distributor. Customers from regions not listed may order directly from American Psychological Association.

The United Kingdom: England, Northern Ireland, Wales, Scotland

Europe: Albania, Austria, Belgium, Belorussia, Bulgaria, Croatia, Cyprus, Czechoslovakia, Denmark, Eire, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, and Yugoslavia.

The Middle East: Algeria, Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Qatar, Saudi Arabia, South Yemen, Syria, Tunisia, United Arab Emirates, and Yemen.

All African Countries not mentioned above. Additionally, the following territories on an open market, non-exclusive basis: India, Nepal, Pakistan, and Sri Lanka.

Eurospan Group
c/o Pegasus Drive
Stratton Business Park
Biggleswade Bedfordshire
SG18 8TQ United Kingdom
Phone: +44 (0) 1767 604972
Fax: +44 (0) 1767 601640
Email

Australia, New Zealand, Papua, New Guinea, and Fiji

Footprint Books Inc.
1/5a Prosperity Parade
Warriewood NSW 2102
Australia
Phone: 61 (02) 9997 3973
Fax: 61 (02) 9997 3185
Email

Singapore, Malaysia, Thailand, Indonesia, Philippines, Brunei, Vietnam, Macau, Cambodia, China, Hong Kong, Taiwan, and Korea

Taylor & Francis Asia Pacific
60 MacPherson Road Block 1 #06-09
Siemens Centre
Singapore 348615
Phone: +65 65082888
Fax: +65 67429356
Email