Leading and Managing People and Processes

Some leaders and managers focus primarily on the process, task or mission. Others focus on the people. Which is best? The military phrase: “Mission First, People Always” says it well. To be effective, those in charge must focus on both. Obviously the mission must be accomplished, therefore, the process is important. However, people complete the processes and ensure the mission is accomplished. Leaders and managers must have a dual focus. Communication and leadership expert John A. Kline, PhD, shares from his experience of managing and leading groups with a handful of people to organizations of thousands.

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• Comprehend the importance of maintaining a dual focus on people and processes.