Returns policy

Damages or defects must be reported immediately. Claims made 30 days, or more following invoice date will not be honored.

Materials must be unmarked and in saleable condition. For special offer package(s), returns must include the complete set; partial returns of product packages are not accepted.

Postage on returns must be prepaid at returner’s expense. In the case of APA misshipments received, only standard postage rates for return shipment will be credited/refunded.

When an APA shipping error has occurred, please contact APA book returnsopens in new window to process a return.

All items must be returned to:

American Psychological Association
c/o BrightKey
1780 A Crossroads Drive
Odenton, MD 21113

Book returns are accepted within 30 days of the invoice date.

Email APA book returnsopens in new window for a Return Authorization prior to sending your return. The Return Authorization form will need to be included in the returned package.

Refunds are made by check or, in the case of credit card payments, by crediting your account. Shipping and handling fees are not refundable.

Resellers must contact APA prior to returning books. Email APA book returnsopens in new window for a Return Authorization prior to sending your return. The Return Authorization form will need to be included in the returned package.

All Reseller returns must be made within 12 months of the invoice date.

All overstock returns must consist of in-print titles only.

In the case of multiple box returns, each box must be numbered 1 of (total number of boxes) etc. A copy of the Return Authorization form must be included in each box.

Failure to comply could result in insufficient and/or delayed credit.

APA will not be responsible for shortages in credit due to customer’s failure to adhere to the return policy.

Credit memos will be issued to the account on which the invoice was originally billed. Our Credit and Collections department will mail a copy of each credit memo to the billing account address. Credit must be used within one year of the credit memo date. Always refer to the credit memo number when deducting and/or corresponding with APA.

Please refer to your agreement or request a copy from an APA customer service representative.