When Chatbots Miss the Human Point: What Psychology Can Teach Us
You may be using AI every day—but do you understand how AI may be influencing your thinking, judgment, learning, trust, and decision-making?
This product is fulfilled by American Psychological Association Services, Inc., a Section 501(c)(6) organization under the Internal Revenue Code.
Learn how hidden psychological risks emerge during human-AI chatbot interactions so you can use AI more effectively, think more critically, avoid common AI mistakes, and make better decisions when working with AI-powered tools.
AI chatbots have become part of everyday work, helping people work faster, solve problems, learn new skills, and make decisions. Yet even the most helpful interactions can create unintended psychological risks when users place too much trust in AI-generated responses or misunderstand its limitations.
Through real-world examples and guided analysis, this self-paced e-course helps learners understand how psychological, ethical, and behavioral risks emerge during human-AI chatbot interactions. It will help learners recognize how AI influences trust, judgment, learning, and decision-making—and how to evaluate chatbot interactions more thoughtfully.
You’ll leave with practical tools and evidence-based best practices you can immediately apply to use AI more critically, make stronger decisions, and better understand where AI should and shouldn’t be trusted.
Ethical Emotionally Intelligent AI (EEI-AI) Chatbot Design Program
The EEI-AI Chatbot Design Program combines the foundational ecourse with a live masterclass designed specifically for early-career to mid-level chatbot or interaction designers who already have prompt engineering or system prompting experience and want to learn how to apply the EEI-AI framework to chatbot design using a psychologically informed design process.
APA member price: $699
$999.00
Use AI more effectively by understanding how AI influences human thinking
Avoid common AI mistakes
Understand how chatbot interactions can unintentionally create overtrust, inaccurate information acceptance, emotional dependency, reduced critical thinking, and other hidden risks that affect human judgment and decision-making
Understand how AI influences your thinking
Learn how people psychologically interpret, trust, rely upon, and respond to AI-generated conversations—and why these patterns influence learning, judgment, decision-making, and behavior
Use AI more intelligently
Apply practical tools and evidence-based best practices that help you use AI chatbots more thoughtfully, maintain independent judgment, and avoid common mistakes when relying on AI-generated responses
Who should participate
This self-paced ecourse is designed for anyone who wants to better understand how AI influences human thinking, trust, judgment, and decision-making—and apply that knowledge in their work and lives.
Ideal for:
- Professionals using AI chatbots to support everyday work and productivity
- Business leaders evaluating AI adoption and workplace AI use
- Product and innovation professionals exploring AI-powered tools and experiences
- Customer experience professionals working with AI-enabled customer interactions
- Educators, researchers, and knowledge workers using AI for learning, research, and problem-solving
- Individuals seeking to use AI more effectively, while maintaining critical thinking and independent judgment
- Anyone interested in understanding the psychological, ethical, and human implications of AI chatbot use
What you’ll learn
Built on the EEI-AI framework, this course helps people better understand how AI interactions shape trust, decision-making, critical thinking, and everyday AI usage—while teaching practical strategies for using AI more effectively in work and everyday life.
After completing this course, you'll be able to:
- Identify common psychological, emotional, ethical, and trust-related risks in human-AI interactions
- Understand how people interpret, trust, and respond to chatbot conversations
- Recognize how overreliance, authority bias, misplaced trust, and dependency can reduce critical thinking and create unintended harm
- Evaluate chatbot interactions using practical psychology-informed assessment techniques
- Apply evidence-based best practices for using AI chatbots more effectively while maintaining independent judgment
- Make more informed decisions about when, how, and why to rely on AI-generated responses
Don't wait! Start making better decisions about AI today
Many AI mistakes occur not because the technology fails, but because people overtrust, misinterpret, or rely too heavily on AI-generated responses.
This self-paced ecourse helps you recognize those hidden dynamics so you can use AI more critically, make stronger decisions, and better understand when AI should—and shouldn’t—be trusted.
Looking to train multiple employees?
Organizations are using APA’s EEI-AI approach to help their tech teams build safer, more trusted human-chatbot experiences and upskill their entire workforce on more effective AI chatbot use.
Volume licensing options are available for teams and enterprise deployment.
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Cancellation policy
Cancellation and rescheduling policies for events fulfilled by APA Services, Inc.