Learn how hidden psychological risks emerge during human-AI chatbot interactions so you can use AI more effectively, think more critically, avoid common AI mistakes, and make better decisions when working with AI-powered tools.
AI chatbots have become part of everyday work, helping people work faster, solve problems, learn new skills, and make decisions. Yet even the most helpful interactions can create unintended psychological risks when users place too much trust in AI-generated responses or misunderstand its limitations.
Through real-world examples and guided analysis, this self-paced ecourse helps learners understand how psychological, ethical, and behavioral risks emerge during human-AI chatbot interactions. It will help learners recognize how AI influences trust, judgment, learning, and decision-making—and how to evaluate chatbot interactions more thoughtfully.
You’ll leave with practical tools and evidence-based best practices you can immediately apply to use AI more critically, make stronger decisions, and better understand where AI should and shouldn’t be trusted.
Purchase the foundational ecourse
This 4–5 hour self-paced ecourse explores how AI chatbot interactions influence human thinking, behavior, trust, learning, and decision-making—and why chatbot conversations can unintentionally create emotional, ethical, cognitive, social, or trust-related risks.
Item # BIG000101
Ethical Emotionally Intelligent AI (EEI-AI) Chatbot Design Program
The EEI-AI Chatbot Design Program combines the foundational ecourse with a live masterclass designed specifically for early-career to mid-level chatbot or interaction designers who already have prompt engineering or system prompting experience and want to learn how to apply the EEI-AI framework to chatbot design using a psychologically informed design process.
APA member price: $699
$999.00
Use AI more effectively by understanding how AI influences human thinking
Avoid common AI mistakes
Understand how chatbot interactions can unintentionally create overtrust, inaccurate information acceptance, emotional dependency, reduced critical thinking, and other hidden risks that affect human judgment and decision-making
Understand how AI influences your thinking
Learn how people psychologically interpret, trust, rely upon, and respond to AI-generated conversations—and why these patterns influence learning, judgment, decision-making, and behavior
Use AI more intelligently
Apply practical tools and evidence-based best practices that help you use AI chatbots more thoughtfully, maintain independent judgment, and avoid common mistakes when relying on AI-generated responses
Who should participate?
This self-paced ecourse is designed for anyone who wants to better understand how AI influences human thinking, trust, judgment, and decision-making—and apply that knowledge in their work and lives.
Ideal for:
- Professionals using AI chatbots to support everyday work and productivity
- Business leaders evaluating AI adoption and workplace AI use
- Product and innovation professionals exploring AI-powered tools and experiences
- Customer experience professionals working with AI-enabled customer interactions
- Educators, researchers, and knowledge workers using AI for learning, research, and problem-solving
- Individuals seeking to use AI more effectively, while maintaining critical thinking and independent judgment
- Anyone interested in understanding the psychological, ethical, and human implications of AI chatbot use
What you’ll learn
Built on the EEI-AI framework, this course helps people better understand how AI interactions shape trust, decision-making, critical thinking, and everyday AI usage—while teaching practical strategies for using AI more effectively in work and everyday life.
Don’t wait! Start making better decisions about AI today
Many AI mistakes occur not because the technology fails, but because because people over trust, misinterpret, or rely too heavily on AI-generated responses.
This self-paced ecourse helps you recognize those hidden dynamics so you can use AI more critically, make stronger decisions, and better understand when AI should—and shouldn’t—be trusted.
Looking to train multiple employees?
Organizations are using APA’s EEI-AI approach to help their tech teams build safer, more trusted human-chatbot experiences and upskill their entire workforce on more effective AI chatbot use.
Volume licensing options are available for teams and enterprise deployment.
